Returns Policy

Thank you for shopping at Upper-DNA-Wear! We want to ensure your complete satisfaction with your purchase. In case you need to return or exchange any item, we have outlined our Returns Policy below.

  1. 14-Day Return Policy: We offer a 14-day return period from the date of delivery for eligible items. If 14 days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.

  2. Eligibility Criteria for Returns: To be eligible for a return, the item(s) must meet the following criteria:

    • The item(s) must be in their original condition, unworn, unwashed, and with all tags attached.
    • The item(s) must be free from any stains, odors, or damage caused by the customer.
    • Items such as underwear, swimwear, earrings, and cosmetics cannot be returned for hygiene reasons, unless they are defective upon arrival.
    • Custom-made or personalized items cannot be returned unless there is a manufacturing defect.

  3. Return Process: To initiate a return, please follow these steps:

    • Contact our customer support team within 14 days of receiving your order. You can reach us through info@upper-dna-wear.com.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.
    • Our customer support team will guide you through the return process and provide you with a return authorization code (RAC).
    • Pack the item(s) securely in the original packaging or a suitable alternative.
    • Include a copy of the original invoice or order confirmation email.
    • Clearly write the return authorization code (RAC) on the outside of the package.
    • Ship the package back to our designated return address. We recommend using a trackable shipping method for your convenience.

  4. Refund or Exchange: Once we receive and inspect the returned item(s), we will notify you via email regarding the status of your refund or exchange. The following options are available:

    • Refund: If your return is approved, we will issue a refund to your original payment method within 14 business days. Please note that shipping costs are non-refundable.
    • Exchange: If you would like to exchange the item for a different size, color, or style, we will process the exchange based on availability. Additional charges may apply if there is a price difference.

  5. Damage//d or D/efective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you.

  6. Non-Returnable Items: The following items are not eligible for return:

    • Gift cards or vouchers.
    • Items purchased during a clearance sale or final sale.
    • Items not meeting the eligibility criteria mentioned in Section 2.

  7. Contact Us: If you have any questions or concerns about our Returns Policy, please don't hesitate to contact our customer support team. We are here to assist you and provide further clarification.

Note: This Returns Policy applies only to purchases made directly from our website. If you have purchased our products from a third-party retailer, please refer to their respective returns policy.

We reserve the right to amend or update our Returns Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all subsequent purchases.

Last updated: 19/05/2023

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